Shipping and Returns Policy

Shipping

Online Method Of Shipment

General Ecology Inc. Online Store ships all products by a carrier chosen by General Ecology, Inc. The choices for the online store are Federal Express for physical address, or USPS to a P.O. Box. All packages are insured and traceable F.O.B. Exton, PA. Standard delivery is by ground where available. Standard delivery is 5-10 business days from receipt of order of any in stock items.* In stock items ship within 2 business days from receipt of order and payment.

Shipment to an APO or FPO address is not available online, please contact us to place an off-line order.

* We note that orders received after 12:00 p.m. (ET) or on any non-business day (holidays, weekends) will be processed for shipment the next business day.

Alternative Method of Off-line Shipment

Alternative shipping methods are available for off-line orders. Contact us by phone in the US or Canada at (800) 441-8166 (toll free), elsewhere at (610) 363-7900. Please note off-line orders are on a separate shipping rate schedule based on product ordered and customer locale. You may also place orders by facsimile at (610) 363-0412 or by mail by writing to:

Information is also available by email sales@generalecology.com.

General Ecology Inc. has distributors in many countries around the world.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@generalecology.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@generalecology.com and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a refund check will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping of Returns

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions Related to Returns

Contact us at info@generalecology.com for questions related to refunds and returns.