Customer Care Information

Online Method Of Shipment:
General Ecology Inc. Online Store ships all products by a carrier chosen by General Ecology, Inc. The choices for the online store are Federal Express or UPS to a US address. All packages are insured and traceable F.O.B. Exton, PA. Standard delivery is by ground where available. Standard delivery is 5-10 business days from receipt of order of any in stock items* Duties and taxes are applicable to Canadian orders and will be billed directly by Federal Express or UPS. These charges are the responsibility of the customer.

Shipment to a PO Box, APO or FPO address is not available online, please contact General Ecology, Inc. to place an off-line order.

* We note that orders received after 12:00 p.m. (ET) or on any non-business day (holidays, weekends) will be processed for shipment the next business day.

Alternative Method of Off-line Shipment:

Alternative shipping methods are available for off-line orders. Contact us by phone in the US or Canada at 1-800-441-8166 (toll free), elsewhere at 610-363-7900. Please note off-line orders are on a separate shipping rate schedule based on product ordered and customer locale. You may also place orders by facsimile at 610-363-0412 or by mail by writing to General Ecology, Inc., 151 Sheree Blvd., Exton PA, 19341.

Attn: Sales Dept. Information is also available by email

General Ecology Inc. has distributors in many countries around the world. Contact us at the numbers or address listed above to receive information about a distributor near you.


**General Ecology Inc. will be closed for our annual winter shut down from December 22, 2017 through January 1, 2018.  Shipping will resume again on January 3, 2018**




Go Green
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Why We Are Different
Why Are We Different?