Customer Care Information

Authorized Distributors

General Ecology Inc. has qualified distributors in many major metropolitan areas throughout the United States and the world. These distributors carry an inventory of General Ecology water purifiers and replacement cartridges. In addition, our First Need portable water purifiers and Microlite micro water filters can be found at outdoor recreation retailers in the United States and Canada.

A message to our customers:

We strongly recommend that you purchase product from authorized dealers with current models of General Ecology water purifiers in stock. Certain unauthorized individuals in no way connected to General Ecology Inc. have purchased our water purifiers and modified them by substituting cheaper quality materials or technology in place of our top quality materials and proprietary, unique "Structured Matrix" technology. Unauthorized modifications invalidate our warranty and more importantly jeopardize your health. Contact General Ecology, Inc. if you have questions regarding a company or individual in your area.

Locate a distributor in your area

World Wide Distributors:

We recommend contacting us to find a distributor or store near you. In the United States and Canada: call 1-800-441-8166, elsewhere call 1-610-363-7900. You may also contact us by email at or by facsimile at 610-363-0412. Please be sure to include your address in order for us to locate a dealer or store near you.

Order Factory Direct: If there isn't a distributor or store near you, you can always order factory direct! In the United States and Canada, call 1-800-441-8166, elsewhere call 1-610-363-7900. Customer Service representatives are available to take your order from 8:00 am to 4:30 PM (EST) Monday through Friday. Orders are also available by regular mail and our 24 hour fax line at 610-363-0412. We will gladly send you an order form and pricing information to a provided mail address or facsimile number. Be sure to include an address or facsimile number in any emails, faxes or mail requesting pricing information.

Dealer Inquiries Welcome: Are you Interested in joining General Ecology's Worldwide Network? Please submit to us in writing via mail, fax or email which of our products are of interest to you as well as an overview of your familiarity with our products, your marketing plan and your market sector of interest. Please include a return facsimile number or preferably, a mail address to which we may send further correspondence regarding your inquiry. Dealer pricing and program information is currently not available online. General Ecology Inc. Online store is for retail orders only to end users. We look forward to hearing from you.

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Why We Are Different
Why Are We Different?