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Customer Care Information

Online Method Of Shipment:
General Ecology Inc. Online Store ships all products by a carrier chosen by General Ecology, Inc. The choices for the online store are Federal Express or UPS to a US or Canadian address. All packages are insured and traceable F.O.B. Exton, PA. Standard delivery is by ground where available. Standard delivery is 5-10 business days from receipt of order of any in stock items* Duties and taxes are applicable to Canadian orders and will be billed directly by Federal Express or UPS. These charges are the responsibility of the customer.

Shipment to a PO Box, APO or FPO address is not available online, please contact General Ecology, Inc. to place an off-line order.

* We note that orders received after 12:00 p.m. (ET) or on any non-business day (holidays, weekends) will be processed for shipment the next business day.

Alternative Method of Off-line Shipment:

Alternative shipping methods are available for off-line orders. Contact us by phone in the US or Canada at 1-800-441-8166 (toll free), elsewhere at 610-363-7900. Please note off-line orders are on a separate shipping rate schedule based on product ordered and customer locale. You may also place orders by facsimile at 610-363-0412 or by mail by writing to General Ecology, Inc., 151 Sheree Blvd., Exton PA, 19341.

Attn: Sales Dept. Information is also available by email info@generalecology.com.

General Ecology Inc. has distributors in many countries around the world. Contact us at the numbers or address listed above to receive information about a distributor near you.

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